All Systems Operational

About This Site

About This Site
This is Medallia Concierge Status Page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Web App - [app.zingle.me] ? Operational
90 days ago
99.99 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
99.99 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.sea1.medallia.com] ? Operational
90 days ago
100.0 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-4.zingle.sea1.medallia.com] Operational
90 days ago
99.99 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
99.99 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.medallia.com] Operational
90 days ago
100.0 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.95 % uptime
Today
iOS App Operational
90 days ago
99.95 % uptime
Today
Android App Operational
90 days ago
99.95 % uptime
Today
Phone Carriers Operational
Twilio SMS Operational
Twilio Shortcode Operational
Twilio MMS Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Short Code, North America Operational
Twilio MMS Toll-Free Operational
Bandwidth SMS Operational
Bandwidth MMS Operational
Twilio TwiML (Zingle touchtone) Operational
Twilio Text-to-Speech Operational
3rd Party Providers Operational
AWS (Amazon Web Services) ? Operational
Zingle outbound email Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024
Resolved - This incident has been resolved.
Mar 27, 19:07 EDT
Monitoring - A fix has been implemented to resolve the issues affecting desktop notifications for new messages in the Concierge app. Some users may still see some old or previously delayed notifications. Any users still experiencing any issues should contact Support to further troubleshoot.

We will continue to monitor system performance and appreciate your patience.

Mar 27, 14:00 EDT
Update - We are continuing to investigate this issue.
Mar 27, 13:01 EDT
Investigating - We have identified an issue where sound and desktop notifications are not working for some services. Our team is actively working on investigating and resolving these issues. Currently, desktop notifications for new messages may fail to arrive or may be significantly delayed.

We'll continue to post updates as we have them. We appreciate your patience

Mar 27, 12:45 EDT
Mar 26, 2024
Resolved - This incident has been resolved.
Mar 26, 17:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Users should now be able to send messages. Some users may need to log out and back in for the change to take effect.
Mar 26, 17:32 EDT
Investigating - We're investigating reports that outbound messages are failing to go through for some Concierge services.

Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available

Mar 26, 17:14 EDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.