Identified - We're aware of issues with Analytics message data not fully populating. Our team is actively working to resolve these issues and re-populate the data. We'll provide an update once available and appreciate your patience.
Feb 06, 2023 - 10:02 EST
Monitoring - We have released a fix to address the issues with Analytics reports not populating. We are actively working on re-populating the missing data from prior dates. We'll continue to provide updates here as they are available and appreciate your patience.
Jan 31, 2023 - 13:32 EST
Investigating - We're aware of issues with Analytics message data not fully populating. Our team is actively working to resolve these issues and re-populate the data. We'll provide an update once available and appreciate your patience.
Dec 29, 2022 - 11:37 EST
Update - We are continuing to work on a fix for this issue.
Dec 13, 2022 - 15:29 EST
Identified - Printers should be back online for customers but there may be an issue with confirmation msgs. We are actively looking into issues with the printer failing to send Confirmation Msgs.

We appreciate your patience

Dec 13, 2022 - 15:29 EST
Investigating - We are aware of a post-maintenance issue impacting the Zingle Hardware Printers and their ability to connect and receive text messages.

We are actively working on a resolution. At this time we have no ETA but will provide updates as they are available.

Dec 13, 2022 - 06:01 EST

About This Site

About This Site
This is Medallia Concierge Status Page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Web App - [app.zingle.me] ? Partial Outage
90 days ago
99.93 % uptime
Today
Web Inbox Operational
90 days ago
99.96 % uptime
Today
SMS Messaging Operational
90 days ago
99.96 % uptime
Today
Zings Operational
90 days ago
99.98 % uptime
Today
Analytics ? Partial Outage
90 days ago
99.79 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
99.86 % uptime
Today
Printers ? Degraded Performance
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.sea1.medallia.com] ? Operational
90 days ago
99.96 % uptime
Today
Web Inbox Operational
90 days ago
99.83 % uptime
Today
SMS Messaging Operational
90 days ago
99.93 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.medallia.com] Operational
90 days ago
100.0 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.95 % uptime
Today
iOS App Operational
90 days ago
99.95 % uptime
Today
Android App Operational
90 days ago
99.95 % uptime
Today
Phone Carriers Operational
Twilio SMS Operational
Twilio Shortcode Operational
Twilio MMS Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Short Code, North America Operational
Twilio MMS Toll-Free Operational
Bandwidth SMS Operational
Bandwidth MMS Operational
Twilio TwiML (Zingle touchtone) Operational
Twilio Text-to-Speech Operational
3rd Party Providers Operational
AWS (Amazon Web Services) ? Operational
Zingle outbound email Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Average Message List Population Times
Fetching
Scheduled Zings
Fetching
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

Unresolved incident: Analytics Data Discrepancies.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Jan 30, 2023

No incidents reported.

Jan 29, 2023
Resolved - This incident has been resolved.
Jan 29, 12:50 EST
Update - We've identified the source of the issues related to the Contact Import Delays. Our teams have implemented the necessary measures to help mitigate.

We are continuing to monitor services to ensure full recovery, and will continue to provide updates. Any services still affected should reach out to Support for assistance and continued troubleshooting.

Jan 28, 12:39 EST
Update - We are continuing to monitor this issue and will report updates here.

Thanks for your patience.

Jan 27, 17:20 EST
Monitoring - A fix has been implemented to help address the Contact Import delays. Customers should begin seeing improvements and we expect full recovery within a few hours.

We will continue to monitor this issue and report updates here.

Jan 27, 10:59 EST
Update - We are continuing to work on identifying the source of the issues, and have already implemented some steps to recover functionality. Progress has been made in identifying the root cause, and all teams remain engaged.

We'll continue to post updates as we have them and appreciate your patience.

Jan 26, 21:58 EST
Identified - Medallia is aware of issues impacting Contact Imports for Concierge Customers. This issue has resulted in higher than normal latency, delays, and in some cases, failure to process files. Our internal teams are working hard to resolve this issue and we will continue to share updates as they are made available.

Your patience is greatly appreciated.

Jan 26, 18:11 EST
Jan 28, 2023
Jan 27, 2023
Resolved - This incident has been resolved.
Jan 27, 10:48 EST
Update - We've identified the source and nature of the issues and have implemented the necessary measures to mitigate. We are continuing to monitor services to ensure full recovery, and will continue to provide updates. Any services still affected should reach out to Support for assistance and continued troubleshooting.
Jan 26, 13:10 EST
Monitoring - A fix has been implemented to help address the issue with missing msgs. Users should begin observing recovery within the hour.

We will continue to monitor this issue and share updates here.

Thanks for your patience.

Jan 26, 13:07 EST
Investigating - We have received reports of inbound messages and conversations not appearing in the Inbox for a small subset of Zingle services. Our team is actively investigating these reports and working internally to address any issues. We'll provide updates as they are available
Jan 26, 11:46 EST
Jan 26, 2023
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 17:13 EST
Monitoring - Following up with an update as this issue has been mitigated. Push notifications should be working normally at this time for most users on both Android and iOS Zingle mobile apps. Any users still experiencing issues receiving mobile push notifications, should reach out to Support to troubleshoot further.
Jan 23, 13:56 EST
Investigating - We have identified an issue that's causing delays with mobile push notifications during certain time for both Android and iOS devices. We are working on a resolution and will provide updates here as soon as they are available.
Jan 4, 20:34 EST
Resolved - This incident has been resolved.
Jan 25, 17:13 EST
Update - We have confirmed these issues should be fully resolved. Some users may still need to refresh the page or re-open the Zingle App/Inbox to reconnect. Users still experiencing any issues should contact Support to further troubleshoot.

We continue to monitor system performance and appreciate your patience.

Jan 25, 14:57 EST
Monitoring - We have identified an issue impacting the Zingle App, where users are unable to access their Inbox. Our team has made a number of adjustments, and users may already be able to access by refreshing the page or loading the app in a new window.

We'll continue to post updates as we have them.

Jan 25, 13:02 EST
Identified - We are continuing to work on identifying the source of the issues, and have already implemented some steps to recover functionality. Progress has been made in identifying the root cause, and all teams remain engaged.

We'll continue to post updates as we have them and appreciate your patience.

Jan 25, 12:15 EST
Investigating - We have identified an issue impacting the Zingle App in the Seattle-1 Environment (app-1.zingle.sea1.medallia.com), where users are unable to access their Inbox. We are actively investigating these issues and working on a resolution as soon as possible.

We'll continue to post updates here as we have them and appreciate your patience.

Jan 25, 11:59 EST
Jan 24, 2023

No incidents reported.