All Systems Operational

About This Site

About This Site
This is Medallia Concierge Status Page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Web App - [app.zingle.me] ? Operational
90 days ago
99.73 % uptime
Today
Web Inbox Operational
90 days ago
99.97 % uptime
Today
SMS Messaging Operational
90 days ago
99.96 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
98.46 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.sea1.medallia.com] ? Operational
90 days ago
99.74 % uptime
Today
Web Inbox Operational
90 days ago
99.97 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
98.46 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-4.zingle.sea1.medallia.com] Operational
90 days ago
99.73 % uptime
Today
Web Inbox Operational
90 days ago
99.97 % uptime
Today
SMS Messaging Operational
90 days ago
99.99 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
98.46 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.medallia.com] Operational
90 days ago
99.99 % uptime
Today
Web Inbox Operational
90 days ago
99.97 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
iOS App Operational
90 days ago
100.0 % uptime
Today
Android App Operational
90 days ago
100.0 % uptime
Today
Phone Carriers Operational
Twilio SMS Operational
Twilio Shortcode Operational
Twilio MMS Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Short Code, North America Operational
Twilio MMS Toll-Free Operational
Bandwidth SMS Operational
Bandwidth MMS Operational
Twilio TwiML (Zingle touchtone) Operational
Twilio Text-to-Speech Operational
3rd Party Providers Operational
AWS (Amazon Web Services) ? Operational
Zingle outbound email Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 16, 2024

No incidents reported today.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 12:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 20:40 EDT
Investigating - We're aware of an issue where Zingle Shortened URLs are timing out (ie https //zngl.me/xyzpage). Impact at this time is limited to URLs sent in outbound messages only. This appears to be infrequent & intermittent, most requests should still be successful.

Our teams are actively investigating and working on a resolution.

Jun 12, 20:03 EDT
Jun 12, 2024
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 16:24 EDT
Investigating - We're investigating reports that analytics are not displaying for Concierge services.

Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available.

Jun 6, 08:47 EDT
Resolved - Our Engineering team has made an update to resolve the issue with the Inbox. Please make sure to refresh your browser to load in messages.
Jun 6, 09:55 EDT
Identified - The team has identified the cause of the issue and are working to send an update to services to fix inbox performance.
Jun 6, 09:36 EDT
Update - We are continuing to investigate this issue.
Jun 6, 09:35 EDT
Investigating - We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load message threads.
We'll continue to post updates as we have them. We appreciate your patience

Jun 6, 09:26 EDT
Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - We have implemented a fix to address the issues impacting Analytics reports, and have confirmed these issues should be fully resolved. Some users may need to refresh the page or re-open the Medallia Concierge to refresh the reports. Any users still experiencing any issues should contact Support via Live Chat to troubleshoot further.
Jun 4, 10:23 EDT
Investigating - We are seeing an issue in services where Analytics are not displaying as they should. We are currently investigating the issue.
Jun 3, 08:56 EDT
Jun 3, 2024
Jun 2, 2024

No incidents reported.