All Systems Operational

About This Site

About This Site
This is Zingle's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Web App - [app.zingle.me] ? Operational
90 days ago
99.83 % uptime
Today
Web Inbox Operational
90 days ago
99.66 % uptime
Today
SMS Messaging Operational
90 days ago
99.71 % uptime
Today
Zings Operational
90 days ago
99.93 % uptime
Today
Analytics ? Operational
90 days ago
99.71 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Printers ? Operational
90 days ago
99.79 % uptime
Today
Web App - [app-1.zingle.sea1.medallia.com] ? Operational
90 days ago
99.95 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.74 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.medallia.com] Operational
90 days ago
100.0 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.98 % uptime
Today
iOS App Operational
90 days ago
99.98 % uptime
Today
Android App Operational
90 days ago
99.98 % uptime
Today
Phone Carriers Operational
Twilio SMS Operational
Twilio Shortcode Operational
Twilio MMS Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Short Code, North America Operational
Twilio MMS Toll-Free Operational
Bandwidth SMS Operational
Bandwidth MMS Operational
Twilio TwiML (Zingle touchtone) Operational
Twilio Text-to-Speech Operational
3rd Party Providers Operational
AWS (Amazon Web Services) ? Operational
Zingle outbound email Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Average Conversation List Population Times
Fetching
Max Conversation List Population Times
Fetching
Average Message List Population Times
Fetching
Max Message List Population Times
Fetching
Contact Import Queue
Fetching
Group Message Queue
Fetching
Scheduled Zings
Fetching
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Resolved - This issue has been resolved.
Sep 28, 09:41 PDT
Update - We are continuing our investigation into this issue. Updates will be provided as soon as they are made available.
Sep 27, 16:19 PDT
Update - We are continuing our investigation into this issue. Updates will be provided as soon as they are made available.
Sep 27, 13:59 PDT
Identified - Zingle has been alerted to an issue impacting successful imports for Customers using the HMS/Infor Contact import Integration. This issue is resulting in requests returning 502 Gateway Errors and files not being received/processed in Zingle.

We have engaged our teams on this issue and it is being investigated with high priority. Thanks for your patience.

Please subscribe to updates here https://status.zingle.me and continue to monitor for live updates.

Sep 27, 10:35 PDT
Sep 27, 2022
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Resolved - This incident has been resolved.
Sep 21, 06:29 PDT
Monitoring - Our internal teams have identified the cause of the Delays with Queue Events and HotSOS Data Issues. A fix has been implemented to help address it.

We expect the systems to recover and will continue monitoring for stability. Thanks for your patience.

Sep 19, 23:19 PDT
Update - We are continuing to monitor these issues.
Sep 19, 16:46 PDT
Update - We are continuing our investigation into the reported issues of slow processing of queue events. Thanks for your patience.
Sep 19, 13:45 PDT
Investigating - We're investigating an issue where some services are seeing slow processing of queue events (ie Apply Tags).

Additionally we have identified issues fetching data from the HotSOS Integration. This may prevent some guest data from syncing for services with HotSOS Integration. We will continue provide updates as soon as we have them.

Sep 19, 07:36 PDT
Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 04:14 PDT
Monitoring - Our internal teams have identified the cause of the 504 Gateway Errors and Service Loading Issues. A fix has been implemented to help address it.

We expect the systems to recover and will continue monitoring for stability. Thanks for your patience.

Sep 19, 23:18 PDT
Update - We are continuing to monitor theses issues.
Sep 19, 16:46 PDT
Identified - We are seeing some recovery with the app and users ability to login. Will will continue to monitor the issue and provide updates on stability.
Sep 19, 15:32 PDT
Investigating - Zingle is currently experiencing an issue when users are trying to access the site. Our development team is aware of the issue is actively working on a resolution. We'll notify you immediately once it's resolved. We apologize for the inconvenience!
Sep 19, 15:09 PDT
Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.