Medallia Concierge Status

Partially Degraded Service

About This Site

About This Site
This is Medallia Concierge Status Page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.

Web App - [app.zingle.me] Operational

90 days ago

99.73 % uptime

Today

Web Inbox Operational

90 days ago

99.97 % uptime

Today

SMS Messaging Operational

90 days ago

99.97 % uptime

Today

Zings Operational

90 days ago

100.0 % uptime

Today

Analytics Operational

90 days ago

98.46 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Hospitality Integration System Operational

90 days ago

100.0 % uptime

Today

Web App - [app-1.zingle.sea1.medallia.com] Operational

90 days ago

99.74 % uptime

Today

Web Inbox Operational

90 days ago

99.97 % uptime

Today

SMS Messaging Operational

90 days ago

100.0 % uptime

Today

Zings Operational

90 days ago

100.0 % uptime

Today

Analytics Operational

90 days ago

98.46 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Hospitality Integration System Operational

90 days ago

100.0 % uptime

Today

Web App - [app-4.zingle.sea1.medallia.com] Operational

90 days ago

99.69 % uptime

Today

Web Inbox Operational

90 days ago

99.93 % uptime

Today

SMS Messaging Operational

90 days ago

99.95 % uptime

Today

Zings Operational

90 days ago

99.95 % uptime

Today

Analytics Operational

90 days ago

98.42 % uptime

Today

API Operational

90 days ago

99.95 % uptime

Today

Hospitality Integration System Operational

90 days ago

99.95 % uptime

Today

Web App - [app-1.zingle.medallia.com] Operational

90 days ago

99.99 % uptime

Today

Web Inbox Operational

90 days ago

99.97 % uptime

Today

SMS Messaging Operational

90 days ago

100.0 % uptime

Today

Zings Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Hospitality Integration System Operational

90 days ago

100.0 % uptime

Today

Mobile Apps Operational

90 days ago

100.0 % uptime

Today

iOS App Operational

90 days ago

100.0 % uptime

Today

Android App Operational

90 days ago

100.0 % uptime

Today

Phone Carriers Degraded Performance

Twilio SMS Degraded Performance

Twilio Shortcode Degraded Performance

Twilio MMS Operational

Twilio MMS Long Code, North America Operational

Twilio SMS Long Code, North America Operational

Twilio SMS Toll-Free, North America Operational

Twilio MMS Short Code, North America Operational

Twilio MMS Toll-Free Operational

Bandwidth SMS Operational

Bandwidth MMS Operational

Twilio TwiML (Zingle touchtone) Operational

Twilio Text-to-Speech Operational

3rd Party Providers Operational

AWS (Amazon Web Services) Operational

Zingle outbound email Operational

Intercom Web Messenger Operational

Intercom Mobile Messenger Operational

Intercom Intercom Web Application Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Medallia Concierge Environment Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 14:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 13:30 EDT

Scheduled - The Medallia Concierge environment [app-1.zingle.sea1.medallia.com] will be undergoing minor maintenance on Thursday, July 18, starting at 1:30pm ET.

During this maintenance window, users may see intermittent connection issues while components are updated. Users can refresh their browser to reset the connection.

We will work to complete this required maintenance as soon as possible. If you have any questions please reach out to Technical Support by going to go to Help > Chat With Us
Jul 18, 09:15 EDT

Outbound and Inbound Message Issues

Resolved - This incident has been resolved.
Jul 18, 13:01 EDT

Monitoring - A fix has been implemented by our engineering team and we are starting to see recovery and successful messages being sent and received. We will continue to monitor and update this issue as we have additional updates.
Jul 18, 12:53 EDT

Investigating - We are actively investigating reports of outbound and inbound messages not working. Our engineering teams have been alerted and are working to identify these issues. We'll provide updates as they are available
Jul 18, 12:32 EDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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