Printer Confirmation Issue
Update - We are continuing to work on a fix for this issue.
Dec 13, 2022 - 15:29 EST
Identified - Printers should be back online for customers but there may be an issue with confirmation msgs. We are actively looking into issues with the printer failing to send Confirmation Msgs.

We appreciate your patience
Dec 13, 2022 - 15:29 EST
Investigating - We are aware of a post-maintenance issue impacting the Zingle Hardware Printers and their ability to connect and receive text messages.

We are actively working on a resolution. At this time we have no ETA but will provide updates as they are available.
Dec 13, 2022 - 06:01 EST

About This Site

About This Site
This is Medallia Concierge Status Page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
Web App - [app.zingle.me] ? Degraded Performance
90 days ago
99.27 % uptime
Today
Web Inbox Operational
90 days ago
99.97 % uptime
Today
SMS Messaging Operational
90 days ago
99.97 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
95.34 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
99.6 % uptime
Today
Printers ? Degraded Performance
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.sea1.medallia.com] ? Operational
90 days ago
99.98 % uptime
Today
Web Inbox Operational
90 days ago
99.95 % uptime
Today
SMS Messaging Operational
90 days ago
99.95 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.medallia.com] Operational
90 days ago
100.0 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
iOS App Operational
90 days ago
100.0 % uptime
Today
Android App Operational
90 days ago
100.0 % uptime
Today
Phone Carriers Under Maintenance
Twilio SMS Under Maintenance
Twilio Shortcode Operational
Twilio MMS Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Short Code, North America Operational
Twilio MMS Toll-Free Operational
Bandwidth SMS Operational
Bandwidth MMS Operational
Twilio TwiML (Zingle touchtone) Operational
Twilio Text-to-Speech Operational
3rd Party Providers Operational
AWS (Amazon Web Services) ? Operational
Zingle outbound email Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Average Message List Population Times
Fetching
Scheduled Zings
Fetching
Past Incidents
Mar 24, 2023
Emergency Maintenance Downtime
Resolved - Concierge maintenance is now complete.
Mar 24, 01:41 EDT
Update - The Concierge App is undergoing maintenance.
Mar 24, 01:00 EDT
Identified - The Concierge App will be down for up to one hour starting at 10pm Pacific / 1 am Eastern.
Mar 23, 16:25 EDT
Mar 23, 2023
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Shortened URLs Timing Out
Resolved - This incident has been resolved.
Mar 16, 11:23 EDT
Monitoring - We've corrected the issue affecting Zingle-shortened URLs. All new and previously sent URLs that were shortened by Zingle should be working correctly now.
Mar 16, 10:58 EDT
Investigating - We're aware of an issue where Zingle Shortened URLs are timing out (ie https //zngl.me/xyzpage). Impact at this time is limited to URLs sent in outbound messages only.

Our teams are actively investigating and working on a resolution.
Mar 16, 09:33 EDT
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Email/SFTP CSV Contact Import Issues
Resolved - This incident has been resolved.
Mar 13, 11:31 EDT
Monitoring - We have identified the cause of the issues with CSV imports over Email and SFTP, and a fix has been implemented to address them.

We are continuing to monitor system performance and recovery. Contact imports for some services may still be delayed. We will continue to post updates as we have them and appreciate your patience.
Mar 12, 19:54 EDT
Update - We are continuing to work on identifying the source of the issues impacting contact imports via Email and SFTP channels. This remains a high priority issue, with all teams engaged. Customers would see lack of contact updates or out of date contact details.

We will continue provide updates as they are available
Mar 11, 18:12 EST
Investigating - We are aware of issues impacting Contact Imports for Concierge Customers. This issue is resulting in CSV files over email and SFTP not processing. Our internal teams are actively investigating these issues and working on mitigation steps. We will continue to share updates as they are made available.
Mar 11, 14:48 EST
Mar 12, 2023
Mar 11, 2023
Medallia Concierge - Data Center Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:01 EST
Scheduled - The data center hosting the Medallia Concierge Application will be undergoing network maintenance on Friday, March 10, starting at 9pm PST | Saturday, March 11 at 12am EST

During this maintenance window, there may be intermittent access issues to each of the data center-hosted services.

We will work to complete this required maintenance as soon as possible. Please reach out to Technical Support if you have any questions by going to go to Help > Chat With Us
Feb 27, 14:32 EST
Mar 10, 2023

No incidents reported.

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