All Systems Operational

About This Site

About This Site
This is Zingle's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Web App - [app.zingle.me] ? Operational
90 days ago
99.94 % uptime
Today
Web Inbox Operational
90 days ago
99.98 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
99.71 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
99.94 % uptime
Today
Printers ? Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.sea1.medallia.com] ? Operational
90 days ago
99.93 % uptime
Today
Web Inbox Operational
90 days ago
99.88 % uptime
Today
SMS Messaging Operational
90 days ago
99.98 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.74 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Web App - [app-1.zingle.medallia.com] Operational
90 days ago
100.0 % uptime
Today
Web Inbox Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Zings Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Hospitality Integration System Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
99.94 % uptime
Today
iOS App Operational
90 days ago
99.94 % uptime
Today
Android App Operational
90 days ago
99.94 % uptime
Today
Phone Carriers Operational
Twilio SMS Operational
Twilio Shortcode Operational
Twilio MMS Operational
Twilio MMS Long Code, North America Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio MMS Short Code, North America Operational
Twilio MMS Toll-Free Operational
Bandwidth SMS Operational
Bandwidth MMS Operational
Twilio TwiML (Zingle touchtone) Operational
Twilio Text-to-Speech Operational
3rd Party Providers Operational
AWS (Amazon Web Services) ? Operational
Zingle outbound email Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Zingle System Maintenance & Downtime - Monday Dec 12, 2022 Dec 12, 2022 22:00 - Dec 13, 2022 02:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 2022 - 22:00 PST
Scheduled - Zingle will be undergoing a system maintenance with downtime on Monday, December 12 from 10pm - 2am Pacific (Tues, Dec 13 1am - 5am EST)

During this time, the entire Zingle application will be offline, including all messaging functionality. Contact/CSV imports over Email and SFTP will be unavailable starting at 6pm Pacific. Any CSV files sent after this time will not be accepted or processed.

Inbound messages will receive the following automated message during the downtime window, and will not appear in the Inbox:

“We're sorry, but your message was not received. Our service is currently offline for an upgrade. We are scheduled to be back online starting at 2am Pacific. Please message again when we’re back up.”

Learn More: https://bit.ly/znglupgrd

We will work to get your service back up and running as quickly as possible. Please reach out to Tech Support If you have any questions by going to go to Help > Chat With Us

Dec 12, 2022 - 22:00 PST
Average Conversation List Population Times
Fetching
Max Conversation List Population Times
Fetching
Average Message List Population Times
Fetching
Max Message List Population Times
Fetching
Contact Import Queue
Fetching
Group Message Queue
Fetching
Scheduled Zings
Fetching
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Resolved - This incident has been resolved. We will continue to monitor the app for stability and ask that customers report any issues they may encounter.
Nov 29, 14:51 PST
Identified - We are aware of an issue affecting access to the Zingle SEA1 App (app-1.zingle.sea1.medallia.com). Our teams are engaged and actively working on a resolution. We'll continue to provide updates here as they are available, or once the issues are resolved. We apologize for the inconvenience
Nov 29, 12:56 PST
Resolved - This incident has been resolved.
Nov 29, 14:27 PST
Monitoring - We have identified an issue impacting CSV Contact Imports and deployed a fix to help mitigate it. We expect Contact imports to be restored over the next few hours.

We will continue to monitor the app for stability and ask that customers report any issues they may encounter.

Nov 29, 12:16 PST
Investigating - We are aware of an issue affecting CSV contact imports over Email and SFTP and are actively working on a resolution. We'll continue to provide updates as we have them.
Nov 29, 07:59 PST
Resolved - This incident has been resolved.
Nov 29, 08:56 PST
Monitoring - A fix has been implemented and app functionality should have returned to normal. We are continuing to monitor for stability.
Nov 29, 08:35 PST
Identified - We have identified the cause of App availability Issues on SEA1 (app-1.zingle.sea1.medallia.com) and are implementing the required fixes to resolve. Users may already be able to access the app after refreshing the page. We expect the app to fully recover and will continue monitoring for stability.
Nov 29, 07:53 PST
Update - We are continuing to investigate this issue.
Nov 29, 06:52 PST
Investigating - We are aware of an issue affecting access to the Zingle SEA1 App (app-1.zingle.sea1.medallia.com). Our teams are engaged and actively working on a resolution. We'll continue to provide updates here as they are available, or once the issues are resolved. We apologize for the inconvenience
Nov 29, 06:47 PST
Resolved - The scheduled maintenance has been completed and the Zingle App on app.zingle.me should be fully back up and running. Any users still experiencing issues accessing the app may need to refresh the page or clear their browser cache, or contact Support to further troubleshoot.
Nov 29, 04:26 PST
Update - We are continuing to work on completing the maintenance, and actively working on getting the Zingle app back online as soon as possible. We'll continue to post updates as we have them, and appreciate your patience
Nov 29, 04:13 PST
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:28 PST
Completed - The scheduled maintenance has been completed.
Nov 29, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 PST
Scheduled - Zingle will be undergoing a system maintenance event on Monday, November 28 from 10PM - 2AM PST (Tues, Nov 29 1am - 5am EST)

This maintenance event will require downtime, which means your Zingle Inbox and messaging functionality will be unavailable during these times. An automated reply will be sent to any contacts who message in during the downtime window informing them that your text line is temporarily down for maintenance.

We will work to get your service back up and running as quickly as possible, and appreciate your patience.

If you have any questions, please reach out to our Support team by going to go to Help > Chat With Us

Learn more here: https://help.zingle.me/en/articles/6753537-zingle-infrastructure-upgrade-nov-28-2022

Nov 28, 22:00 PST
Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Resolved - This incident has been resolved.
Nov 24, 09:19 PST
Monitoring - We have identified an issue and deployed a fix to help mitigate it. We will continue to monitor the app for stability and ask that customers report any issues they may encounter.
Nov 23, 15:55 PST
Investigating - We are aware of an issue impacting the Zingle App, where some users are experiencing increased slowness. This may result in messages being slow to send, pages taking longer to load, or overall delayed response.

We have identified a possible cause, and teams are actively working on resolving these issues as soon as possible. We'll continue to post updates as we have them and appreciate your patience

Nov 23, 12:05 PST
Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 05:20 PST
Monitoring - We have identified an issue and deployed a fix to help mitigate it. We will continue to monitor the app for stability and ask that customers report any issues they may encounter.
Nov 22, 19:25 PST
Update - We are aware of a Service Interruption for Zingle Radisson Services and are continuing to work on a fix for this issue
Nov 22, 18:53 PST
Update - We are continuing to work on a fix for this issue.
Nov 22, 18:07 PST
Update - We are continuing to work on a fix for this issue.
Nov 22, 18:04 PST
Update - We are continuing to work on a fix for this issue
Nov 22, 18:03 PST
Update - We are aware of a Service Interruption for Zingle Radisson Services

The behavior reported is users encounter:
- Inability to login (404)
- Intermittent app loading (missing/delayed elements)
- Blank pages
- Pages load with very high latency
- Errors sending msgs
- Inbound msgs not received in app

Our teams are actively working to resolve this issue. We will continue to share updates as they are made available.

Thanks for your patience

Nov 22, 16:52 PST
Identified - Zingle has been alerted to a Service Interruption for Zingle Radisson Services.

We have engaged our internal teams and are looking into this issue with high priority.

Please follow updates here - https://status.zingle.me/

Nov 22, 16:15 PST
Nov 22, 2022
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This issue is resolved. Customers should be able to resume normal use of the Zingle app and send URL as before.

~Team Zingle

Nov 18, 17:07 PST
Monitoring - A fix has been implemented for the issue where Zingle Shortened URLs are timing out. We expect to see URL's compressed as before, example - https://zngl.me/xyzpage

We will continue to monitor this issue.

Nov 18, 14:54 PST
Investigating - We're aware of an issue where Zingle Shortened URLs are timing out (ie https //zngl.me/xyzpage). Impact at this time is limited to URLs sent in outbound messages only.

Our teams are actively investigating and working on a resolution.

Nov 18, 14:25 PST