About This Site
This is Medallia Concierge Status Page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
Web App - [app.zingle.me]
?
Operational
90 days ago
99.99
% uptime
Today
Web Inbox
Operational
90 days ago
100.0
% uptime
Today
SMS Messaging
Operational
90 days ago
99.99
% uptime
Today
Zings
Operational
90 days ago
100.0
% uptime
Today
Analytics
?
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Hospitality Integration System
Operational
90 days ago
100.0
% uptime
Today
Web App - [app-1.zingle.sea1.medallia.com]
?
Operational
90 days ago
100.0
% uptime
Today
Web Inbox
Operational
90 days ago
100.0
% uptime
Today
SMS Messaging
Operational
90 days ago
100.0
% uptime
Today
Zings
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Hospitality Integration System
Operational
90 days ago
100.0
% uptime
Today
Web App - [app-4.zingle.sea1.medallia.com]
Operational
90 days ago
99.99
% uptime
Today
Web Inbox
Operational
90 days ago
100.0
% uptime
Today
SMS Messaging
Operational
90 days ago
99.99
% uptime
Today
Zings
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Hospitality Integration System
Operational
90 days ago
100.0
% uptime
Today
Web App - [app-1.zingle.medallia.com]
Operational
90 days ago
100.0
% uptime
Today
Web Inbox
Operational
90 days ago
100.0
% uptime
Today
SMS Messaging
Operational
90 days ago
100.0
% uptime
Today
Zings
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Hospitality Integration System
Operational
90 days ago
100.0
% uptime
Today
Mobile Apps
Operational
90 days ago
99.95
% uptime
Today
iOS App
Operational
90 days ago
99.95
% uptime
Today
Android App
Operational
90 days ago
99.95
% uptime
Today
Phone Carriers
Operational
Twilio SMS
Operational
Twilio Shortcode
Operational
Twilio MMS
Operational
Twilio MMS Long Code, North America
Operational
Twilio SMS Long Code, North America
Operational
Twilio SMS Toll-Free, North America
Operational
Twilio MMS Short Code, North America
Operational
Twilio MMS Toll-Free
Operational
Bandwidth SMS
Operational
Bandwidth MMS
Operational
Twilio TwiML (Zingle touchtone)
Operational
Twilio Text-to-Speech
Operational
3rd Party Providers
Operational
AWS (Amazon Web Services)
?
Operational
Zingle outbound email
Operational
Intercom Web Messenger
Operational
Intercom Mobile Messenger
Operational
Intercom Intercom Web Application
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Mar 27, 19:07 EDT
Monitoring -
A fix has been implemented to resolve the issues affecting desktop notifications for new messages in the Concierge app. Some users may still see some old or previously delayed notifications. Any users still experiencing any issues should contact Support to further troubleshoot.
We will continue to monitor system performance and appreciate your patience.
Mar 27, 14:00 EDT
Update -
We are continuing to investigate this issue.
Mar 27, 13:01 EDT
Investigating -
We have identified an issue where sound and desktop notifications are not working for some services. Our team is actively working on investigating and resolving these issues. Currently, desktop notifications for new messages may fail to arrive or may be significantly delayed.
We'll continue to post updates as we have them. We appreciate your patience
Mar 27, 12:45 EDT
Resolved -
This incident has been resolved.
Mar 26, 17:56 EDT
Monitoring -
A fix has been implemented and we are monitoring the results. Users should now be able to send messages. Some users may need to log out and back in for the change to take effect.
Mar 26, 17:32 EDT
Investigating -
We're investigating reports that outbound messages are failing to go through for some Concierge services.
Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available
Mar 26, 17:14 EDT