Outbound and Inbound Message Issues

Incident Report for Medallia Concierge

Resolved

This incident has been resolved.

Posted Jul 18, 2024 - 13:01 EDT

Monitoring

A fix has been implemented by our engineering team and we are starting to see recovery and successful messages being sent and received. We will continue to monitor and update this issue as we have additional updates.

Posted Jul 18, 2024 - 12:53 EDT

Investigating

We are actively investigating reports of outbound and inbound messages not working. Our engineering teams have been alerted and are working to identify these issues. We'll provide updates as they are available

Posted Jul 18, 2024 - 12:32 EDT

This incident affected: Web App - [app.zingle.me] (Web Inbox, SMS Messaging).