Shortened URLs Timing Out

Incident Report for Medallia Concierge

Resolved

This incident has been resolved.
Posted Jun 13, 2024 - 12:28 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2024 - 20:40 EDT

Investigating

We're aware of an issue where Zingle Shortened URLs are timing out (ie https //zngl.me/xyzpage). Impact at this time is limited to URLs sent in outbound messages only. This appears to be infrequent & intermittent, most requests should still be successful.

Our teams are actively investigating and working on a resolution.
Posted Jun 12, 2024 - 20:03 EDT
This incident affected: app.zingle.me (Web Inbox, SMS Messaging).
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