Delay in Message Sending

Incident Report for Medallia Concierge

Resolved

This incident has been resolved. Users should no longer experience latency or delays in the inbox.

Posted Aug 06, 2022 - 09:22 EDT

Update

We are continuing to investigate this issue.

Posted Aug 05, 2022 - 19:58 EDT

Investigating

We are currently investigating an issue of individual and group messages that are being sent/delivered on a delay. Our Dev team is reviewing the issue for a fix and we will update as we have more information.

Posted Aug 05, 2022 - 15:44 EDT

This incident affected: app.zingle.me (Web Inbox, SMS Messaging, Zings, Analytics, API, Hospitality Integration System) and app-1.zingle.sea1.medallia.com (Web Inbox, SMS Messaging, Zings, Analytics, API, Hospitality Integration System).