Analytics Message Volume reports not Populating

Incident Report for Medallia Concierge

Resolved

This incident has been resolved.
Posted Jul 14, 2023 - 14:45 EDT

Monitoring

A fix has been implemented to address the issues with the Analytics Message Volume reports not showing recent data.

We are now working on re-populating the missing data from prior dates. We'll provide another update here once that finishes.
Posted Jul 07, 2023 - 10:35 EDT

Investigating

We're aware of an issue with Analytics Message data not fully populating. Our team is actively working to resolve these issues and re-populate the missing data. This is only impacting the Message Volume and Message Detail Analytics reports.

We'll provide an update once available, and appreciate your patience.
Posted Jul 06, 2023 - 11:42 EDT
This incident affected: app.zingle.me (Analytics) and app-4.zingle.sea1.medallia.com (Analytics).
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