Concierge App Not Loading

Incident Report for Medallia Concierge

Resolved

This incident has been resolved.

Posted Mar 30, 2023 - 15:14 EDT

Monitoring

We have confirmed these issues should be fully resolved. Some users may need to refresh the page or re-open the Medallia Concierge/ Zingle Inbox to reconnect. Users still experiencing any issues should contact Support to troubleshoot further.

We continue to monitor system performance and appreciate your patience.

Posted Mar 30, 2023 - 14:30 EDT

Investigating

We have identified an issue impacting the Zingle App in the Main Environment (app.zingle.me), where users are unable to access their Inbox. We are actively investigating these issues and working on a resolution as soon as possible.

Posted Mar 30, 2023 - 14:06 EDT

This incident affected: Web App - [app.zingle.me] (Web Inbox).