Outbound Messages via Chat Channel are not working in some services

Incident Report for Medallia Concierge

Resolved

Outbound messaging via Chat has been fully restored by our engineering team. Affected services should be able to resume conversations with contacts over Chat channels.

Posted Feb 03, 2022 - 16:40 EST

Investigating

We're currently investigating an issue where outbound messages via Chat channels are not working for some services. Our team is engaged and actively working on a resolution. We'll provide an update as soon as we have one.

Posted Feb 03, 2022 - 15:19 EST

This incident affected: app.zingle.me (Web Inbox).