Concierge App Loading Issues

Incident Report for Medallia Concierge

Resolved

This incident has been resolved.

Posted Jul 02, 2024 - 07:32 EDT

Update

We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load with an error message, display a red network connection error, or simply fail to send and receive messages.
We'll continue to post updates as we have them. We appreciate your patience

Posted Jul 02, 2024 - 07:32 EDT

Investigating

We are currently investigating this issue.

Posted Jul 02, 2024 - 07:31 EDT

This incident affected: Web App - [app.zingle.me] (Web Inbox) and Web App - [app-4.zingle.sea1.medallia.com] (Web Inbox).