Sound and Desktop Notifications Being Delayed

Incident Report for Medallia Concierge

Resolved

This incident has been resolved.

Posted Apr 10, 2024 - 16:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 10, 2024 - 14:22 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 10, 2024 - 14:13 EDT

Investigating

We have identified an issue where sound and desktop notifications are being received with a delay. Our team is actively working on investigating and resolving these issues. Currently, desktop notifications for new messages may fail to arrive or may be significantly delayed.

We'll continue to post updates as we have them. We appreciate your patience

Posted Apr 10, 2024 - 13:27 EDT

This incident affected: Web App - [app.zingle.me] (SMS Messaging).